USCIS Website Metrics Report for February 2022
Usage Metrics
| Metrics | Count |
|---|---|
| Users | 8,047,448 |
| Sessions | 15,130,873 |
| Pageviews | 35,597,028 |
| Avg. Session Duration | 0:02:53 |
| Avg. Time on Page | 0:01:57 |
| Bounce Rate | 40.33% |
| Sessions with Search | 797,469 |
| Pages / Session | 2.35 |
Top Pages on USCIS
| Page Title | Pageviews |
|---|---|
| Home | 5,565,638 |
| Site Search | 2,556,632 |
| Form I-9 Acceptable Documents | 1,451,584 |
| All Forms | 828,507 |
| Green Card | 671,644 |
| Forms | 616,065 |
| Application for Employment Authorization | … | 579,026 |
| Employment Eligibility Verification | 571,296 |
| Contact Us | 562,896 |
| Petition for Alien Relative | 522,391 |
Top Search Terms and Resulting Pageviews
| Search Term | Pageviews |
|---|---|
| uscis | 427,561 |
| case status | 33,899 |
| processing times | 26,760 |
| i-130 | 26,111 |
| case status online | 19,924 |
| i-485 | 18,778 |
| status of my case | 18,496 |
| n-400 | 14,516 |
| I-765 | 13,737 |
| i-765 | 13,672 |
| check case status | 12,720 |
| i-765 application | 9,886 |
USCIS Monthly Customer Satisfaction Survey
Please rate your level of agreement with the following statement: "I am satisfied with my experience on the USCIS website."
| Answer | Number | Percentage |
|---|---|---|
| Strongly Agree | 2,176 | 42.40% |
| Agree | 1,499 | 29.20% |
| Neutral | 760 | 14.80% |
| Disagree | 395 | 7.70% |
| Strongly Disagree | 305 | 5.90% |
What is your primary role in visiting the site today?
| Answer | Number | Percentage |
|---|---|---|
| Applicant (you’re applying for a visa, Green Card, or naturalization) | 2,380 | 50% |
| Other | 958 | 20% |
| Petitioner (you’re submitting an application on behalf of someone else such as your spouse, fiancé(e), or employee) | 558 | 12% |
| Friend, family member or community member (you’re helping someone else in an unofficial capacity) | 366 | 8% |
| Requestor (you’re requesting immigration records) | 307 | 6% |
| Legal representative (you represent or help represent applicants, petitioners, or requestors) | 102 | 2% |
| Community advocate or educator (you work in a non-profit/community organization) | 53 | 1% |
| Translator/interpreter | 34 | 1% |
| Media representative | 14 | 0% |
| Elected official/government representative | 12 | 0% |
What was your general reason for visiting the site today?
| Answer | Number | Percentage |
|---|---|---|
| Citizenship | 612 | 12% |
| General information regarding immigration laws | 420 | 8% |
| General information regarding USCIS | 412 | 8% |
| General policy information | 86 | 2% |
| Green Card | 1,630 | 32% |
| Other | 779 | 15% |
| Working in the USA | 1,116 | 22% |
Last Reviewed/Updated: